Support & Services
FAQs
- How to choose the right model? We offer on-site surveys and load calculations.
- How long is the warranty? Key components are covered by the manufacturer; contact us for details.
- How long does installation take? Typically completed within 20-30 calendar days.
- Do you offer regular maintenance services? Yes, we provide annual maintenance packages.
- How to contact after-sales service? Call our hotline or submit a request through our website.
Service Process
- Preparation: Determine the air conditioner installation location, avoid beam penetration, and ensure the wall drilling angle prevents rainwater backflow.
- Indoor Unit Installation: Ensure horizontal installation, prevent dust intrusion, and wrap for protection promptly.
- Refrigerant Pipe Processing: Use nitrogen replacement welding to ensure no leakage.
- Refrigerant and Drain Pipe Installation: Ensure firmness and slope, and set up supports.
- Outdoor Unit Installation: Choose a well-ventilated location away from bedrooms.
- Nitrogen Pressure Test and Vacuum Drying: Conduct a 24-hour pressure test to ensure no pipeline leakage.
- Warning Labels: Indicate the dimensions of the air inlet and outlet for future maintenance convenience.
- Operational Testing: Ensure all indicators are normal and guide users on proper usage.
- Completion and Handover: Provide installation records for user reference and maintenance.
Service Standards
We strictly adhere to service process standards, ensuring construction materials and techniques meet industry norms. Regular maintenance and proper usage guarantee product quality and longevity.
Customer Support
Our customer service team is always ready to assist you and conducts regular follow-ups to ensure service quality. We are committed to continuous improvement and enhancing customer satisfaction.
Maintenance Guidelines
- Regularly clean equipment filters to ensure smooth airflow.
- Check pipe connections for leaks and address them promptly to avoid affecting cooling performance.
- For long periods of non-use, perform a thorough cleaning and store the equipment properly.
Contact Us
For assistance, please call our hotline: +86-15129938213 or email us at 15129938213@139.com. We look forward to providing you with quality service.